EZ-Pass, Not as Trustworthy As You May Think
Claiming 99.9% accuracy, EZ-Pass is supposed to work seamlessly, but after close analysis of my usage over the past year, multiple errors in toll collection lead to $39.75 worth of overcharges!
CHECK YOUR STATEMENTS! I cannot emphasis this enough. Toll collection through EZ-Pass seems to be fairly straight forward, and because of this, I have never really checked my statements, but after a close analysis, I found that from now on, I will need to check it, and often.
Today, I took a look at the previous month of tolls through my online EZ-Pass account, and realized that I was charged $2.50 on some occasions at the I-95 / 128 exchange, but other times the normal rate of $1.00. Confused, I contacted EZ-Pass customer service and the very helpful lady (surprising for someone working at the DOT) told me that I was charged for additional axels.
Driving a 125CC scooter, this is impossible, I only have two wheels, and there is definitely no way of me towing anything. Thankfully, she said she would send these errors out for review and an adjustment. She also stated that if cars are close together, it can cause this type of error and advised me to make sure there is plenty of room between cars when traveling through the booth. (Like I can control how far the car behind me is. :P)
I don’t tailgate people though, especially when going through the toll booths, so I was still shocked that their 99.9% accurate system would recognize a mid-size scooter as a car with a trailer. Continue reading…